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Have questions about ordering vivo products?
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I forgot to add an item to my order. Can I add it, or do I need to place a new order?
Unfortunately, it is not supported to add new items to an order once you have submitted and confirmed payment.
Last updated: 2026 Aug 19
Where can I find physical stores selling vivo products?
You can purchase vivo devices directly from our official vivo online store for convenient home delivery.
Last updated: 2026 Aug 19
How can I cancel an order? Is cancellation available after shipment?
Before shipment: You can cancel your unshipped order directly from your account dashboard.
Last updated: 2026 Aug 19
