Before shipment: You can cancel your unshipped order directly from your account dashboard.
Log into your vivo ID, head to My Orders, select the target order, click Cancel Order, pick a cancellation reason and confirm your submission. After successful cancellation, your fund will be processed for refund following vivo Store UAE refund policy.
Once the order has been dispatched and shipped out from our warehouse, online cancellation function will no longer work. For shipped‑out orders, you cannot cancel the order directly. Please wait until you receive the parcel, then submit a return request inside your account.
Our after‑sales team will review your application and proceed with return‑refund formalities based on store regulations.
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