Please confirm your account balance is sufficient and check your network connection.
If you pay via Tabby or Tamara: please make sure you have activated your Tabby / Tamara account, have enough available credit and no unsettled instalment bills.
If you pay via credit card: double‑check card number, expiry date and security code, and confirm your card supports overseas online payment. You may retry payment after troubleshooting.
If your order has been auto‑cancelled due to timeout, please create a new order. Contact vivo customer support if failures persist.
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