All refunds from vivo Store UAE will be credited back to your original payment account used when placing the order.
Changing or switching to another refund channel is not supported for security reasons, we cannot transfer funds to different bank accounts, e‑wallets or third‑party accounts.
For orders paid by credit card, funds will go back to the same credit card. For Tabby or Tamara instalment orders, refunds will be sent to your corresponding instalment account to offset your bills.
Please note that the actual arrival time is not controlled by our store. It depends on the processing efficiency of your payment service provider. If you have not received your refund after the estimated period, please check with your payment provider or contact our customer support team for assistance.
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