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Returns & Cancellations
Returns & Cancellations
Frequently asked questions about vivo product return and refund policies.
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What is the return period?
All sale‑eligible products purchased from vivo Store support returns for quality‑related issues within 14‑day return window.
Last updated: 2026 Aug 19
Do I need to pay shipping fees for returns or exchanges?
Who bears the return or exchange shipping fee depends on the cause of your application.
Last updated: 2026 Aug 19
How do I submit a return request?
You can submit a return and refund request directly through your vivo ID account.
Last updated: 2026 Aug 19
