Who bears the return or exchange shipping fee depends on the cause of your application.
If your return or exchange is triggered by product‑related quality issues, such as factory defects or delivery‑damaged items, the return shipping cost will be fully covered by vivo Store.
If you apply for return or exchange due to personal reasons, including dislike of the product, changed mind or ordering the wrong item, the return shipping fee needs to be undertaken by yourself as the buyer.
Please keep in mind that original packaging and accessories should be properly kept for return processing. For further questions about shipping charges, you may check return policy details on the website or contact customer support.
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