You can submit a return and refund request directly through your vivo ID account.
First, log in to the official vivo Store UAE website and enter the My Orders page. Locate the order you want to return, open the order details, and click Apply for Return & Refund.
Next, select an accurate return reason and fill in the required information, then submit your application. Our after-sales team will review your request within the official processing period. Once your return application is approved, please follow the system instructions to pack the items properly and send them back to the designated return address.
After our warehouse receives, inspects and verifies the returned products are intact and meet the return policy requirements, the system will initiate your official refund process.
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