All sale‑eligible products purchased from vivo Store support returns for quality‑related issues within 14‑day return window.
This 14‑day period starts counting from the date you receive and sign off for your parcel.
Please note that returns based on product quality problems must be submitted within this valid time frame. The product should remain in proper condition, together with original packaging and complete accessories for return assessment.
If you submit your request beyond the 14‑day limit, your quality‑related return application may not be accepted. For more detailed return terms, you can refer to our official return policy page.
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