Once your parcel is dispatched and leaves our warehouse, the tracking number will be automatically generated.
You can find it on your order detail page after logging into your vivo ID account. Meanwhile, an email containing the tracking information will be sent to your registered email address.
If you cannot spot the notification email in your inbox, please check your spam or junk mail folder. You can copy the tracking number to visit the courier’s official website for real‑time logistics inquiry. Please allow a short time‑lag before courier system synchronises shipment data after you receive the number.
If you still cannot locate your tracking information long after order dispatch, please contact customer support for help.
Was this article helpful?
Recommended articles
Back to Shipping & Delivery