After your parcel is dispatched from our warehouse, delivery time varies according to your delivery location.
For major cities within UAE, parcels generally arrive within 1‑3 working days. For remote and outlying regions, the normal delivery window is 3‑5 working days.
Please note that this is an estimated timeframe. Actual delivery may be affected by factors such as courier workload, bad weather, public holidays or unexpected logistics events. You can view real‑time delivery progress with your tracking number on the courier website or inside your vivo ID order page.
If your parcel is significantly delayed beyond the estimated time range, you may reach out to customer support for further checks.
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